Shipping Policy

Shipping Policy

At CatPlayFurniture, we are committed to delivering your products promptly and safely. Below are the details of our shipping process and policies.

  1. Shipping Destinations
    We ship to:
  • United States: All 50 states, including Alaska and Hawaii.
  • International: Select countries worldwide. Shipping rates vary based on location.

  1. Processing Time
    Orders are processed within 1-2 business days after purchase. During peak seasons or promotional events, processing times may be slightly longer.

  2. Shipping Rates

  • U.S. Orders: Standard Shipping: FREE!
  • International Orders: Calculated at checkout based on destination and shipping method.
  1. Estimated Delivery Times
  • United States:
    • Standard Shipping: 3-5 business days.
    • Expedited Shipping: 2-3 business days.
  • International Orders: 5-20 business days, depending on the destination and customs processing.

  1. Order Tracking
    Once your order is shipped, a tracking number will be sent to your email. You can use this to monitor your shipment’s progress.

  2. Customs and Import Taxes (International Orders)
    International customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in their country. We are not responsible for delays caused by customs.

  3. Shipping Issues
    If your package is delayed, lost, or damaged, please contact us at support@catplayfurniture.com so we can assist you.

  4. Incorrect Shipping Address
    Please verify your shipping address before placing an order. We cannot be held responsible for packages sent to incorrect addresses provided by the customer.

  5. Address Accuracy and Delivery Issues

  • It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete, including any unit or apartment numbers.
  • Incorrect or incomplete addresses may result in delays, and customers will be responsible for reshipping fees if the package is returned to us.

  1. Returns and Exchanges
    For details on returning or exchanging an item, please see our [Return Policy].

  2. Contact Us
    If you have questions about shipping, feel free to contact us at:
    Email: support@catplayfurniture.com